FAQ

Frequently asked questions

What type of repairs does Mountain Gems offer?

Mountain Gems is owned by an experienced silver smith who can repair most rings, bracelets, necklaces, pendants and watches. Repairs include but are not limited to: Watches - Battery Replacement - Watch sizing - External hardware repair - Cleaning Rings - Sizing (silver, platinum, gold) - Lasering rings together - Stone setting - Prong repair - Cleaning Necklaces & Bracelets - Chain repairs - Laser repairs - Pendant repairs - Stone setting - Cleaning



How long does a repair take?

Repairs typically take 7-14 days depending on the type of repair.



What is the process for creating custom jewelry?

We specialize in custome jewelry! Andrew Clement, the owner, will discuss with you to understand your vision for the unique piece. He will then make a general sketch to see if he has caputred your vision. After revising the sketch (unlimited number of proofs), Andrew will then finalize the sketch and make a 3-D model for you to approve. This is another point for you to add your input and make any changes. Once the piece is exactly what you are looking for, Andrew will start casting and make the item. For custom work, we typically only use gold, white gold or platium to ensure high quality. Please email Andrew@mountaingemsjewelry.com to create your unique piece!