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Mountain Gems upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your jewelry is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a replacement, or an exchange.
Please contact us either by email or phone to receive the return instructions.
If contacting by email: Please email firstname.lastname@example.org your name and the request for an exchange. We will then email you shipping instructions.
If contacting by phone: Please have your order information ready and call us at 303-567-2789 to obtain instructions.
A Package without a Return Authorization from Andrew will not be accepted for refund.